Table of Contents

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Part I
Introduction to Netiquette

Chapter 1
When in Cyberspace... 19
Chapter 2
The Many Domains of Cyberspace 25
• The Internet 25
• Commercial online services 28

Part II
Netiquette Basics

Chapter 3
Core Rules of Netiquette 32
• Rule 1: Remember the human 35
• Rule 2: Adhere to the same standards of behavior online... 37
• Rule 3: Know where you are in cyberspace 38
• Rule 4: Respect other people's time and bandwidth 39
• Rule 5: Make yourself look good online 40
• Rule 6: Share expert knowledge 42
• Rule 7: Help keep flame wars under control 43
• Rule 8: Respect other people's privacy 44
• Rule 9: Don't abuse your power 44
• Rule 10: Be forgiving of other people's mistakes 45
Chapter 4
Introduction to Electronic Mail 47
• Anatomy of an email message 47
• Those wacky email features 50
• When to send files (and when not to) 53
• Email flames 54
• Email as a substitute for live interaction 54
• Email Never-Neverland: home of the lost messages 55
Chapter 5
The Elements of Electronic Style 57
• Tone of voice online 58
• The "FLAME ON/FLAME OFF" notifier 58
• Looking good online 58
• Signature files 62
Chapter 6
Netiquette for Discussion Groups 65
• You and your virtual buddies 65
• Developing time-saving habits 67
• Things never to post to a discussion group 68
Chapter 7
The Art of Flaming 71
• Flame wars 73
• The problem flamer 74
• The varieties of flaming experience 75
• "Censorship" on the net 79
• Flame newsgroups 79
• Apologizing 80
Chapter 8
Netiquette for Information Retrieval 81
Chapter 9
Egregious Violations of Netiquette 83
• Cyberspace predators 83
• Alternate personae 84
• Electronic forgery 84
• Chain letters 85
• Electronic hoaxes 85
• Rumors 86
• Email harassment 87
• Worms and viruses 87
• Snooping 88
• Mailbombing 88

Part III
Business Netiquette

Chapter 10
Electronic Mail at Work 91
• The effects of email on the working world 92
• Emailing the CEO 93
• Emailing the company 94
• Email overload-real 96
• Email overload-imagined 97
• Snail mail ignorers 98
• The agony of automatic deletions 98
Chapter 11
You, Your Company & Cyberspace 101
• Netiquette and company policy 101
• Netiquette vs. business etiquette 102
• Company privacy policies 103

Part IV
Social Netiquette

Chapter 12
Netiquette at Home 107
Chapter 13
Netiquette at School 109
• Kids in cyberspace 110
• Knowing whom to ask, or the art of getting help 111
Chapter 14
Love & Sex in Cyberspace 115
• Things to watch out for 117
• Pornography in cyberspace 119

Part V
Legal & Philosophical Issues in Netiquette

Chapter 15
Email Privacy--a Grand Illusion? 125
• Company policies on email content and privacy 127
• Encryption: privacy protection or national security threat? 129
Chapter 16
Copyright in Cyberspace 133
• Warning and disclaimer 133
• Some basic information on copyright 133
• Copyright and posted material 136
• The promise of Xanadu (it'll be ready in 6 months) 139
• Conclusion: Whither Netiquette? 141

Bibliography 143

Printed Works 144
Works Available Online 146