Electric Power
Research Institute, particularly Marie Bergstrom, Renée Morell, and
my other friends in the publications department. Our great years working together provided the foundation for the "Business Netiquette" section of this book. And their support and encouragement when I decided
to write
Netiquette were a tremendous inspiration.
I would also like to thank Rich Amlin and the students in his Internet
class at Monta Vista High School in Cupertino, particularly Joseph
Fieger, Libby Handelsmann, Randy Ksar, Ryan Kubica, Ethan
Kuniyoshi, and Michael Nguyen. These students, who know their way
around the Internet far better than I do, approach electronic communication with a combination of enjoyment and matter-of-factness that I
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